When it comes to RPA, the list of benefits for your business can be endless. It’s a very flexible technology, and can be tailored to exactly what you need it to do, and so the benefits really are anything you want them to be. However, that can sound a bit ‘fluffy’, and sometimes you want to know exactly what the solid benefits could be before you go ahead and commit to a new solution. If this sounds like you, then keep reading, because today we’ve pulled together 4 of the ways RPA can benefit your organisation. To be clear, this could be 15, 20 or 40 points long, but we’ve decided to start with the top 4, and if you want to know more, we can carry on from there.
Accounting is still a heavily manual job in many businesses, which means along with being one of the most important functions in your business, it’s also one of the most prone to errors. Combine this with the increased reliance on outsourced labour and the cultural and language differences that come along with it, and you’ve got a recipe for disaster. Running around putting out fires, monitoring your accounts or even just doing the data entry elements are a huge time sink, and that time could be better spent focussing on your business growth and increasing your revenue streams. RPA solutions can provide you with an army of bots that can produce fast, error free work 24 hours a day, keeping your finances running smoothly while you focus on growing your business.
Customer experience is a cornerstone of growing businesses. The happier your customers are, the more likely they are to keep coming back, and to recommend you to others. One of the ways a business can improve their customer experience is to provide shorter cycle times, ensure information is readily available to customer service staff, and improving the overall quality of work. RPA can do all of this, speeding up slow manual processes and centralising information, helping you generate more sales from existing customers, and more again to new customers. The added bonus of this is a boost in your top-line profit, which, while difficult to measure, is certainly worth bearing in mind when it comes to choosing your RPA solution.
There are very few people in this world who genuinely enjoy boring, monotonous and repetitive work. But in business there are many of these tasks, including data entry, reports generation and information processing. If a human is given these tasks, the level of satisfaction they have in their job will go down. But RPA can automate almost all repetitive tasks, freeing up your employees from these less engaging tasks. Once you do this, you will see a dramatic increase in your employee satisfaction, which leads to reduced employee turnover and better retention rates. A win all around really.
One of the greatest benefits of RPA is that it works at a highly detailed level; one bot performs a single task and nothing else, there is no un-programmed leakage from one area to another, and access to data can be controlled and documented. One of the most overlooked aspects of RPA processes is that the bots follow a clear programmed and automated sequence of events operating error free; unlike humans, who may get distracted during a project for example by going to grab a coffee and leaving their screen unlocked containing sensitive information.
At Tocabot, we specialise in helping businesses of all shapes and sizes achieve all of these benefits for their company, and more. With our unique and tailored approach, our team can create RPA solutions to bridge the gaps in your systems and automate those repetitive, mundane tasks that no one really enjoys doing, allowing you to focus on building and growing the business. If you would like to know more, just get in touch with the team today.